Canvas Support

Canvas Support: 

Canvas support is available 24/7 by:

• Phone
  
• Chat

To access Canvas Support resources, log in to Canvas and click "Help" in the universal navigation menu.

SCF Instructional Technology Service Help Desk  

• Hours:  Mon.-Thurs., 7a.m.-7p.m., Fri., 7a.m.-5p.m.
• Phone:   941-752-5357 (x65357)
• Create a Help Ticket:  A help ticket allows you to submit a detailed explanation of your particular concern.  It creates a record for the ITS Help Desk, and triggers an investigation of your individual issue, and provides you with an Incident Tracking Number that you can use for reference.  This information may be important for documenting your Canvas or SCFConnect access issue if you are unable to reach your  instructor.

Email or Call your Instructor:

The best connection to your Canvas course is your instructor. None of the support options listed above will be able to assist with your particular class or issues with your forums, due dates, assignments being visible when scheduled, or issues about your specific class.  For these types of issues, be sure to check your course syllabus and email or call your instructor- depending on the instructions in your syllabus.